Running a Ping Test

The Ping command troubleshoots your Internet connection to a website by measuring the time it takes for a packet of data to go from your computer to an outside URL.

Windows

1. Hold the Windows key and press the R key to open the Run dialog box.
2. Type cmd and click OK.
3. Type ping www.yoursitesurl.com and press Enter. Replace the"www.yoursitesurl.com" with the appropriate website URL.
4. Allow several minutes for the ping test to complete.
5. Your ping information should start to display on the screen.
6. If needed select the text and copy and past it into a document or form.
7. Type exit and press Enter to close the command window.

Mac OS

1. On the Toolbar, click Go and select the Utilities folder.
2. Double-click the Terminal icon.
3. Type ping www.yoursitesurl.com and press Return. Replace the "www.yoursitesurl.com" with the appropriate website URL.
4. Allow several minutes for the ping test to complete.
5. Your ping information should start to display on the screen.
6. If needed select the text and copy and past it into a document or form.
7. Type exit and press Return to close the terminal.