How to Use Lambda Solutions HelpDesk

Dear member of our Lambda support community, welcome to our support site! In this article, you will find some useful pointers and info to get you up and running.

The Knowledge Base

After you log in to the site, you arrive on the front page, where you will find various articles covering frequently asked topics by our community. You can choose to browse the articles directly, or type keywords into the built-in search form on the page to bring up relevant articles:

Accessing your support tickets

By clicking on ‘My activities’, you can access the tickets you have previously created:

Notice that you are immediately given a list of your currently ‘open’ requests. The support team is currently working on these tickets. When they do respond, the ticket will be assigned ‘answered’ status. You can access these 'answered' tickets, as well as your tickets that have ‘solved’ status, from the menu you will see to the right:

Submitting a new request

To submit a new request, click here:

In the form that appears, enter subject and description; select the appropriate priority level; and attach any relevant files (e.g. screencaptures of errors or bugs, etc.) that might be useful in troubleshooting:

Email Notifications

The moment you submit a ticket, you receive an email notification. This notification carries a link to the ticket created in the support system:

When a support agent answers your request, you will again be notified by email.

Conveniently, you can choose to continue your correspondance for your request through email. All your email messages will also be automatically recorded on the support site.

Your Profile

If you need to change your email address that the system uses for email notifications, you can do that by editing your profile. To do that, just click on your name on the top right of the screen. Notice that you can also change your password from here:

This brief overview should be enough to get you up and running. If you need further info, please do send us a new request and we will be happy to be of service!