HelpDesk and Support Request General Service Information

Technical Support
If Lambda Solutions Inc. (Lambda) provides expert Moodle/Totara support to you, such services are provided to you pursuant to Lambda’s Technical Support Policy (On this page you will find ticket priority and response times).

Hosting Services
Lambda Solutions Inc. (Lambda) provides managed hosting services to you pursuant to Lambda’s Hosting Agreement, which incorporates the following Technical Support Policy, Privacy Policy and Acceptable Use Policy.

Legal Information
Lambda Solutions was founded on the vision of providing superior customer service. Put simply, we set out to become a company that was easy to do business with.
Our unique customer service philosophy extends to all we do, so to make it easier to work with us, we make our legal information easily accessible. Read more..

Licence Agreements
If you are a Totara LMS customer, you are subject to Totara’s Subscription Agreement.
If you are a Moodle customer, you are subject to the GNU General Public License Agreement.

Acceptable Use
At Lambda, we believe it is important that our services are only used in an appropriate manner. Our Acceptable Use Policy outlines those uses that are prohibited and how violations can be reported.

Privacy
At Lambda, we respect the privacy rights of our customers and we are committed to the transparent and responsible use of your personal information. Our Privacy Policy outlines how Lambda’s collects, uses and protects your personal information.

Electronic storage
** The information you provide to Lambda Solutions HelpDesk may be stored electronically on a server outside of Canada. The information will be protected with appropriate security safeguards, but may be subject to access under the laws of the foreign jurisdiction. Note: Because Lambda Solutions has their headquarters in Vancouver Canada, hosting data (sites such as Moodle, Totara, Mahara, and Drupal) can be more secure. Canada’s strict privacy laws provide a safe haven from numerous controversial laws including the US Patriot Act. Canada’s pro-business attitude and political stability helps conduct business operations without intrusion. **